A Critical Success Factor’s Relevance Model for SAP Implementation Projects

This chapter presents a unified model of Critical Success Factors (CSFs) for ERP implementation projects and the analysis of the relevance of these CSFs along the typical phases of a SAP implementation project. The Accelerated SAP implementation methodology (ASAP) is used as the SAP implementation reference method. Using Process Quality Management method, we derived a matrix of CSFs versus ASAP processes. Then, we evaluated the CSFs relevance along the five ASAP phases, specifically of This chapter appears in the book, Managing Business with SAP: Planning, Implementation and Evaluation, edited by Linda Lau. Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. 701 E. Chocolate Avenue, Suite 200, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.idea-group.com IDEA GROUP PUBLISHING A Critical Success Factor’s Relevance Model for SAP Implementation Projects 241 Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. those ones related with the organizational perspective. The main advantage of our approach is that we unified previous lists of CSFs for ERP implementation projects and we establish the CSFs relevance according to the implementation processes that should be made in a typical SAP implementation project. These findings will help managers to develop better strategies for supervising and controlling SAP or other similar ERP implementation projects.